i'm with OST v1.9.15Once agent login, click "Tickets" on the top panel, he can see a table of all tickets, grouped by Open, My Tickets, Overdue, Closed etc.This ticket table contain below columns:1 Ticket No2 Date3 Subject4 From5 Priority6 Assigned ToHas anyone got any experience or ideas how to replace the column "Subject" with "Help Topic" in this ticket table?
How to change the ticket list is one of the most asked questions on the forums.This thread has directions for most contemporary versions of osTicket. http://forum.osticket.com/d/discussion//a-better-ticket-listAlternatively there is the forthcoming "Custom Queues" feature here:https://github.com/osTicket/osTicket/pull/2577Personally I would just wait for the Custom Queues feature due out in 1.11, or use the feature from github in it's current alpha state.
Thanks @[deleted] for sharing.I've also found this thread very useful.Adding Help Topic to Open Ticket Overview on Staff Pagehttp://forum.osticket.com/d/discussion//adding-help-topic-to-open-ticket-overview-on-staff-page
Can close this thread. Thanks.
