We have some instances of osticket running in parallel, but, we need to connect two, or more, of them to solve some tickets.Example,
I have a ticket in instance "A". To manage this ticket I need to create
another one in instance "B" where it will be solved. Finally, when
ticket in instance "B" is solved, I need to update the status and the
final solution also in instance "A" .
Anyone had the same problem? Any suggestion?