Is it possible to customize the tickets grid in the Open, Overdue, My tickets pages to add a column? It will be of great help for our Agents to view the “Help Topic” column in these pages.Thanks.

Please see:http://forum.osticket.com/d/discussion//a-better-ticket-listIt covers most modern versions.Also there is the forthcoming "Custom Queues" feature due out in 1.11:https://github.com/osTicket/osTicket/pull/2577

Thank you very much.We modified the tickets grid as discussed in the first link you provided and it work perfectly!

Excellent! I'll mark this thread as resolved and close it.  If you have further questions, issues, feedback, etc please feel free to open a new thread. :)

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