When I'm trying to print (PDF) a task, through the Print buttom at task-view page, a blank pop-up (just after it
shows 'charging message') is open and nothing else happens. You can return to
the task-view page using ESC, but pdf (print) is not working.System info:osTicket: v1.10 MySQL: 5.5.52php: 7.0.17 us_US and es_ES lang packages installed.
I am not responding to your issue, but to your environment details. First, MySQL should be upgraded to 5.6.X, and second, I have heard of issues with PHP 7.X, it always is different. For testing purposes maybe see if 5.6.X for PHP works. Hopefully someone with more knowledge can reply.
It was tested using php 5.4.45 and the results were the same.Unfortunately, my hosting doesn't allow to change MySQL release. Have you tested this printing with MySQL 5.6.X?.Thanks Synt4xError.
I have not, I will test tonight, I will need to spin up a VM and install it there. I will get back to you latest Saturday night. Maybe someone else will reply by then but I will test.
Did anyone find a solution to this... I am having the same issue?
I was having a similar issue and was able to print tasks by right clicking the Print icon and selecting Open Link in New Tab (Firefox). Other browsers may have a slightly different phrase. I do not know the root cause and cannot provide a "fix", only the workaround.
Great randman1, it works! and it could be a hint for finding out its solution.Thanks!
Cha Ching! Glad that strange work around fixed it. @[deleted], not sure if this is something that may want to be looked at by devs.
