@[deleted]The way i've designed it right now you need to create 3 ticket statuses that you'll use, i've set it so that waiting for approval and approved are open and the denied status is closed.Now you need to go the settings for tickets and select the status that you want to use for waiting for approval etc.Now set the default status of a helptopic you want to have approval on, and set the default status to the waiting for approval status.After the statuses are available you need an organization with the coworkers and the supervisor, then you go into the settings for the organization and set the supervisor as a primary contact and that primary contacts can see all the tickets in the organization.Now the supervisor/primary contact will get the extra tab and there they can see all the tickets that belong to the users of that organization and have the status waiting for approval.