[resolved] Can osTicket send a link to an answer to a ticket instead of emailing it?

MortenP

Hi, I sometimes need to send information that shouldn't be emailed (emails are not secure enough for sending passwords etc.). OsTicket emails my answer to tickets - can it instead send a link to the answer, that can be viewed after the person has logged in?

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.I'm not sure. There used to be a setting for something like this, but when I looked for it I can't find it anymore.

MortenP

Thanks for your help and let me once again apologize for my very late reply.

Just want to say that I found a solution. You simply need to edit the response email template so it doesn't include the response. It will then post the message in the system, but it will not include the message in the email that is being sent.

Hope that helps someone...

ntozier

Great! I'll mark this is resolved and close it. Please feel free to start a new thread if you have another issue.