I would like to know if it is possible to have a mod to send a email 7 days (or any other amount days after the ticket is closed )after a ticket is closed to send the ticket user a follow up message to ask to rate the experience or if they are ok with the solution provided ?is there any way to to do this ?you help will be appreciated
Sure. But you would have to code it yourself. If it were me I would setup a script to be run by cron nightly that checks all tickets closed in the last X days and update a config table entry with the last record processed or something similar.
uuys, I have sent you a message regarding this as I am looking to action something similar... maybe two brains together and all that we may be able to get it working.
