It means that the record already exists.

9 days later

Hey Ntozier,Your instruction from March 10:Create a new database (with the same name as the old one on the old server). Create a new dbuser (with the same name as the old on on the old server). Give the DB user privs on the new DB.Import the database from the old server.Install the code from the archive  copy the /include/ost-config.php from the old server and put it on the new.  Browse to the site on the new server.

Here's the result. I followed your instruction exactly. When I reach step 5, I encountered a message "Ost_ is being used" so I typed Ost2_ and then I hit continue to finish off the installation.  Maybe importing the database too soon?

I clicked the link from email, signed in and then created a ticket.  After 2 minutes I signed out and then  signed back in, I get this message|access denied".

This time, I imported the database after the OS installation. I didn't get the OS_is being used message this time. However,I get the access denied message again when I signed in.

On download page, there are two options. I used osTicket Core, v1.9.15. Did I use the wrong version?

There is no way that you are getting that error...  That error can only occurs when you visit the site in a web browser, not when you are copying files in the file system.

Well It happened.  Any other suggestion?

Copying files at the file-system level (via FTP client, or the copy command. or dragging and dropping) could not possibly produce that error.  So go back and do it again. You do not open a web browser until step 7.

Hi Ntozier,I appreciate  your time. Thank you!Before I do it again, I need some clarification. 1.  From your step by step instruction, it's okay if I added ost2 because it was trigger to ask. You still think it's fine?2. I always downloaded OS core 1.9, not OS Core 1.0. That's still okay right?3.  You previously said,   That error can only occurs when you visit the site in a web browser, not

when you are copying files in the file system.That error was only occur when I visited my site in a web browser both times. Why is that?

Q: 1.  From your step by step instruction, it's okay if I added ost2 because it was trigger to ask. You still think it's fine?huh?  You are the only person that has mentions ost2.  I have no idea what you are talking about.Q: 2. I always downloaded OS core 1.9, not OS Core 1.0. That's still okay right?You can use which ever version you want to use.  I would recommend 1.10 over 1.9 personally.Q: That error was only occur when I visited my site in a web browser both times. Why is that?because you are visiting the web site before you have completed the steps.

a month later

That database is corrupted. I started the new OS installation this time. Everything went smooth. I like to customize a message on login.php. OS core 1.0nclude/client/login.inc.php if ($content) {    list($title, $body) = $ost->replaceTemplateVariables(        array($content->getName(), $content->getBody()));} else {    $title = __('Sign In');   

$body = __('To better serve you, we encourage our clients to register

for an account and verify the email address we have on record. If you created an account prior to May 1 2017, you will need to create a new account.');    }After

I clicked Sign In, It takes me to a login.php page. I am not able to

get this new message to show up there. Any help is greatly appreciated.Thanks for your help!

I dont think that there is a way to alter the login page in the UI, so you would have to locate the login php file and edit it directly.

Is this login php page in the client folder? 

I do not have access to the source atm to look, but it is likely that or the /include/client/login.inc.php

I have been editing the login php from the client folder. I put the new sentence inside the $body (see my code above) All I see is this, "To better serve you, we encourage our clients to register for an account and verify the email address we have on record."The sentence I added is not showing up?To me, it seems like there's a character limit to cut off.

I solved my problem. To those who wish to know my solution.<p><?php echo Format:($body); ?><br /> put your new sentence here</p>

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