After upgrading from 1.9.12 I'm unable to see RTL/LTR buttons in HTML editor.How can I enable them once again?BTW, I read about this issue in Github but I couldn't know where I've to modify.

I haven't the foggiest idea what a "RTL/LTR button" is...

Right to Left / Left to Right buttons

There have never been Right to Left / Left to Right buttons in any version of osTicket's HTML editor (Redactor) that I have ever used.  There has been and continues to be a Alignment button that offers those however.blankMaybe you should clear your browser cache.

These buttons aren't Right to left / Left to right... these buttons are Right / Left alignment!More about RTL/LTR.IMPORTANT: The old version of osTicket has RTL/LTR buttons in its HTML editor

What is it you are trying to accomplish? It seems what ntozier said is what you are stating. If I am wrong, please clarify.

@[deleted] I wonder did you try to open the link I've posted above!https://www.w3.org/International/questions/qa-html-dir

lol Yes I did, and it shows exactly what Ntozier was showing, You either have the text placed on the left side, right side, or center it, and justify it. Unless I am missing something (it's possible) :)

I doubt you read the link carefully!In HTML<p dir="rtl">is not the same as<p align="right">I don't know how can I explain more (for god sake this is HTML basics) because I insist that w3.org article is good enough BTW, redactor docs talks about RTL/LTR is shown below, but I don't know how can modify osTicket for enabling this featurehttps://imperavi.com/redactor/docs/settings/lang/

y7wvxlprCG.jpg

I am a member to help as best as I can, just because I do not know something doesn't mean I cannot try to help. However, I appreciate the knowledge, it always helps.Now, both your photo and ntozier's photo show the same "Alignments" and "Layout Direction".

2 months later

It is an easy fix. Just edit the file include/ajax.config.php, change the line (#28)from        $rtl = false;to        $rtl = true;and you will have the option again.

Was just pointed out, that it needs to be edited twice in the `include/ajax.config.php` file, in line 28 and line 52, one for SCP and one for Client.

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