Hello all,I have been asked to upgrade the support ticket system and am in process of updating / customization & testing V 1.6st to V1.10. The upgrade went well and some of the mods were a piece of cake with the new release.The previous tech added a few tables to manage the RFE and Bug ID in V1.6. Now that we have the option to add additional forms, I chose this path to work with the flow.I ran a script to read data from these custom tables and update the ost_ticket__cdata tableUnfortunately, The data does not show up on the ticket, but if I add the info manually, I can see the dataIs there any other table that is referenced to read the data from ost_ticket__cdata Here's a record from ost_ticket__cdata :+-----------+-------------------------------------+----------+-------------+--------+--------+--------+| ticket_id | subject                             | priority | ticket_type | rfe_id | bug_id | que_id |+-----------+-------------------------------------+----------+-------------+--------+--------+--------+|     123 | RFE: Resizing Wrangle Input Windows | 2        | 0           |        |        | 789  |+-----------+-------------------------------------+----------+-------------+--------+--------+--------+

You don't want to upgrade the __Cdata.  This table is a temporary table.You would want to insert the data into: ost_list_items

Thanks @[deleted]I checked my ost_list_items table and its empty. I added a few manual entry, which table would be holding that info?

So my suggestion was for lists... you will of course want to check out the ost_form* tables.  Data should be in the _entry_values.

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