Post internal note to closed ticket via email

odko_at

As staff i can't post internal note to closed ticket via email with ticket id in subject. It's creating new ticket instead. Where can i find full list of what i can do with tickets by sending

email ? I couldn't find description of email fetching feature list anywhere.Version i'm using v1.9.14

ntozier

As an agent the only thing that you can do via email is to post an internal note. And you can only do that by replying to an email that the ticket system has sent you. You cannot close tickets via email. There are no actions that you can take via email except internal notes.

odko_at

@[deleted]Can i post internal note on closed ticket via email?

odko_at

@[deleted]Can i post internal note on closed ticket via email?

ntozier

No idea, I've never tried.