Hello, I am getting this error when trying to have end user check the status of their ticket. Just moved from osTicket to new service provider "fastcomet". Here is the link that is in the client emails: http://opfixit.com/scp/%%7Brecipient.ticket_link%7DHere is the error message: http://opfixit.com/scp/http://opfixit.com/view.php?auth=o1xaiaaaaakaaaaa6vi5PMk%2FBsydpA%3D%3D Not FoundThe requested URL /scp/http://opfixit.com/view.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Thank you! Frank

just an fyi... the links work fine for the agent sign on via the embedded link in email. 

here is my error logs... PHP Warning:  Error while sending QUERY packet. PID=20447 in /home/opfixit/public_html/include/mysqli.php on line 165 PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 32 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 261 PHP Warning:  Error while sending QUERY packet. PID=20487 in /home/opfixit/public_html/include/mysqli.php on line 165 PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 32 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 261 PHP Warning:  Error while sending QUERY packet. PID=20572 in /home/opfixit/public_html/include/mysqli.php on line 165 PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 72 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 261 PHP Warning:  Error while sending QUERY packet. PID=20595 in /home/opfixit/public_html/include/mysqli.php on line 165 PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 72 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 261 PHP Warning:  Error while sending QUERY packet. PID=25574 in /home/opfixit/public_html/include/mysqli.php on line 165 PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 140175 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 263 PHP Warning:  Error while sending QUERY packet. PID=25600 in /home/opfixit/public_html/include/mysqli.php on line 165 PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 140175 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 263 PHP Warning:  Error while sending QUERY packet. PID=25844 in /home/opfixit/public_html/include/mysqli.php on line 165 PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 140175 bytes) in /home/opfixit/public_html/include/class.osticket.php on line 263

This link works from the agent template http://www.opfixit.com/scp/%%7Bticket.staff_link%7DThis link does not work from the recipient template http://www.opfixit.com/scp/%%7Brecipient.ticket_link%7DThanks for helping me out if... 

I deleted all the template profiles I changes. and started back from base set. URLs must have become corrupt during changes being made to the text changes. Can close this one. 

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