Hello, I am looking to have a resident when opening a ticket from the "open a new ticket screen" be able to type an address and have it begin to autofill the field. How would I link the database to certain fields. Looking to link Address/GIS data to certain fields to help the resources know where the resident concern located, but make it easy for the resident. 

osTicket Question 1.JPG

You would have to create a database.  Create a snippet of code to look up (the type ahead value) and lastly modify the source to utilize that snippet when someone creates a new account.  This is not something that osTicket supports natively.

Ok. I will try to make that look up feature active and let you know if it works. I REALLY appreciate the commnent. - Frank

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