Hello, How can I configure the ticket page so when an agent responds to a ticket, emails will not be sent to the customer. So basically, I would like 'Do Not Email Reply' option to be the default option instead of the customer's email address. (See attachment)Keep in mind, every once in a while we would have to send emails to customers which we can select the email address manually. Thank you
This is not a feature in the UI. I imagine that you could edit the core source files to achieve this. It's a html form drop down list so when its made you would just set the 'do not send' as the default.
Hi Ntozier, Thanks for the reply. Yes, I figured I would have to edit the core files. I took a look at Ticket.php but could not find where to change this option. I hope someone has done this in the past. Thanks again.
After some searches I found the post below and it worked! Thank you!http://forum.osticket.com/d/discussion//option-to-disable-end-user-emails-how-to-not-send-emails-externaly
Great. Glad that you found a solution, and thank you for linking it in this thread. Hopefully someone else will see if and it will also help them.
modification To change the default of "Reply To:" field on ticket response change the code as follows: ./include/staff/ticket-view.inc.php search for "Supported Reply Types" nine lines below to line number 895 change:
$replyTo = $_POST['reply-to'] ?: 'all' (change 'all' to 'none' and save file)
