Hello everyone!I want to start off by saying that we're loving osTicket so far! I did have a couple of questions though.1. I send out automatic notifications using php mail() where my own address is CC'ed so that a ticket gets created and that I get an email notification. The From and Reply-To address is mine while the To address contains the recipient and my email addresses. When the ticket is actually created by osTicket it sets me as the user. Is there a way around this? I'd like the other recipient to be set as the user.2. When I send an email from my email address to my own email address with other recipients BCC'ed (legitimate business use case as we do not want to disclose who is receiving the notification) and the people BCC'ed reply it appends all the replies to that one master ticket. Is there a way to have each user's reply create a separate ticket? If the user replies multiple times they can all be one ticket but really all the individual replies from the users should not be tagged as one master ticket that everyone can see. If there's a better way of doing this besides using BCC's I'm open to suggestions.Thanks in advance!

1.  Not that I know of.  The sender of the email is the ticket opener.  You could always open the ticket in the ui instead.2. Not that I know of.  The message-id in the email headers is what is used to determine the emails ticket.  Since this header would be preserved in the email headers the ticket gets updated. 

Thanks. I'll have to get creative with it then and possibly counter each scenario by sending a separate email to each recipient and by spoofing the "From" field which is far from ideal so need to think about it a bit more.Thanks though! I appreciate the reply.

11 days later

If using postfix, you can get really creative.. love that software!

9 days later

Thanks Grizly! I'll play around with postfix this weekend.

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