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Hi Can please help me to find how the customer can select from a list the department when they are creating a ticket?Thanks,DG
Choice a department when you are creating a ticket
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Clients/Users cannot pick destination department for a ticket.If setup properly the Help Topic that they pick will seemlessly assign the ticket to the proper department.
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It is possible the customer answer by email and that could be part of the ticket like in other systems? If so how I can configure it?
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Set up the POP/IMAP settings for the email in osTicket.Setup a cron to call cron.php.http://osticket.com/wiki/Email_settingsandhttp://osticket.com/wiki/POP3/IMAP_Setting_Guide
4 days later
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It's that possible on windows?
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Q: It's that possible on windows?A: Yes. Why would you think it wouldn't be?
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Because the link that you send me have the cron in linux. How can I do that in windows server?
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The link I sent you also talks about using Windows Task Scheduler if you are on windows.