Hi Can please help me to find how the customer can select from a list the department when they are creating a ticket?Thanks,DG
Clients/Users cannot pick destination department for a ticket.If setup properly the Help Topic that they pick will seemlessly assign the ticket to the proper department.
It is possible the customer answer by email and that could be part of the ticket like in other systems? If so how I can configure it?
Set up the POP/IMAP settings for the email in osTicket.Setup a cron to call cron.php.http://osticket.com/wiki/Email_settingsandhttp://osticket.com/wiki/POP3/IMAP_Setting_Guide
It's that possible on windows?
Q: It's that possible on windows?A: Yes. Why would you think it wouldn't be?
Because the link that you send me have the cron in linux. How can I do that in windows server?
The link I sent you also talks about using Windows Task Scheduler if you are on windows.