Am I missing something in the installation?

Michaeljming · Apr 20, 2016

Making a request is fine and the message ends up in the admin section. However, I was certain I receive email notification of a request. Am I mistaken or have I missed a step in the installation? I deleted my first attampt and reinstalled a second but no change. Also does the sender receive an email notification prior to a reply? That also didn't happen with my testing. Help appreciated.Michael J Ming

ntozier · Apr 20, 2016

You haven't really provided us with any meaningful information to be able to assist you. Version of osTicket?Replying via email or ui?Have you setup email?Are you running cron.php?Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.