Open.php Contact Information value from text-box

SRG · Mar 3, 2016

Hello to all!!Recently im using osTicket wich i think it's a great solution.When im opening a new ticket (open.php), i need to show by default the same email always in contact information since my osTicket is for handicapped persons and i want it to be simple, so i want to change the value property of this:<input id="_d104fad3f66f0fdf" size="40" maxlength="64" placeholder="" name="d104fad3f66f0fdf" value="" type="text"> (this is the email textbox in open.php)To this:<input id="_d104fad3f66f0fdf" size="40" maxlength="64" placeholder="" name="d104fad3f66f0fdf" value="mail@gmail.com" type="text">Im trying to find where to change this since i think i cant do that in the backend, apologize if it is a dumb question. And sorry for my english.Hope someone can help me!! Thanks

ntozier · Mar 3, 2016

I haven't tried this in the newer versions but it looks like it used to be a lot easier than it is now.Where you would need to edit the code:/include/class.forms.phplines 1751 - 1783You will need to know PHP. Maybe something like if maxlength=64 add code for max length and value='foo'. Maybe you can figure out how to check if its an email before adding the value. I seem to recall something like this elsewhere in the forums semi recently (last 3ish months)