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Hi Guys,I can run the "Advanced Ticket Search" on Priority levels which is great.Can I run reports on the SLA plan anywhere to determine overdue tickets associated with each SLA plan ?
Hi Guys,I can run the "Advanced Ticket Search" on Priority levels which is great.Can I run reports on the SLA plan anywhere to determine overdue tickets associated with each SLA plan ?
osTicket doesn't really have report capability, so No.forum member @[deleted] wrote a reporting mod though. It's available on his website sudobash.net