- Edited
Hi Guys,
I'm very new to OSTicket and would appreciate some help / advice with the changes I am trying to make.
we basically want to hide the Email field on the new ticket entry screen from the main system portal, however I from what I've read previously I understand the system may rely on this so I am happy to pre-populate it with something like a@b.com as I've already altered the ticket page so that it never sends update emails when an agent updates the ticket.
But I am struggling to work out how I go about modifying the email field so its hidden, prepopulated and not required.
any help on how or where to start would be fantastic.