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I need help, add a field in the "new ticket alert" eg :
% { Ticket.Custom_values }
how can I do it?----necesito ayuda, en agregar un campo en el "new ticket alert" por ejemplo :
%{ticket.Custom_values}
como lo puedo hacer?
mail custom values
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i add %{ticket.rut}%{ticket.Ruta_carpeta}but i can see on the mail
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Perhaps this article will help:http://tmib.net/osticket-19x-email-template-variables
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this have a problem on outlook?
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We use the system with Outlook 2013 (and 2010, 2007, 2003, and XP before that).
20 days later
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%{ticket.rut}%{ticket.Ruta_carpeta}Are "rut" and "Ruta_carpeta" ticket variables?(in Form Management when you add custom fields you can see a variable column)To make the system show the value associated to the custom field you have to write: %{ticket.field_variable}
2 years later
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o.o soo you can used that on one mail?