Hi, Osticket team,   We have many apartments in the company, in each apartment website we want to have a Unique  link to open a ticket which relate to their apartment help topic.  For example. we have Voice ,TV,Satellite apartment,  How to have more URL link for those different apartments application,instead of go to the default open.php page to select the  Help Topic.  I am able to create a custom form which link to their own apartment. we can create Voice,TV,Satellite help topic.The problem is that we have to have different URL links for them to open a ticket.Thank you so much Li Bing