This doesn't look like suggestion or feedback so I am moving this thread to general discussion.Q: Is it possible for an assigned agent to do things like 'close' a ticket from eMail alone?A: Not at this time.  I do not know if it is planned to implement this functionality.Q: To close off the ticket?   Anything like this exist at all?A: someone posted here on the forums about how to do this for an older version.  It was rather involved.