- Edited
So my first post.Got OS ticket up and running just fine, was a smooth and easy installation for being free so thank you for that.We are still pretty much in Pilot phase for the ticketing and only a few Users have the links and email. we noticed when working these tickets, that OSticket isn't matching against any text to assign the information into the proper ticket when someone replys to the initial email OSticket sends out.Needless to say it stumped my boss how this is assigning incoming emails to the correct ticket on reply's.So I must ask how the system is associating the emails that Users are sending back in reply to the original when it is not looking in the Subject field or the actual body of the email, also we did not see anything "tagging" in the source of the emails... But my guess is OSticket is Tagging the replys at least somehow at the data level?