Hello!I'm looking for a way to show a team's assigned tickets in a sub menu (next to open or assigned, for example, called something like Team Tickets. This would show all tickets assigned to the team(s) of that user.The solution for changing "My tickets" into this is here: http://forum.osticket.com/d/discussion//add-team-assigned-tickets-to-the-my-tickets-tabHowever, i'm looking to add it to the sub menu under Tickets. Any easy way to add this as a category?
Sounds like a prime candidate for Custom Queues once its implemented and released.
A saved search would work well which I understand is a feature of 1.10. In the mean time, any assistance adding this sub-menu would be appreciated.
I have created custom search buttons for myself. You can see below what it looks like
I added a sub menu array to scp/tickets.php The php code is shown below. I was not able to create this based on assigned user or team but maybe this will help you do that./*Projects*/{$nav->addSubMenu(array('desc'=>__('Pro'), 'title'=>__('Pro'), 'href'=>'tickets.php?sort=status&order=DESC&a=search&t=&query=project', 'iconclass'=>'Ticket'), (!$_REQUEST));}/*END Projects*/
