I have not been able to find anywhere that lists what those icons next to the ticket number mean.  Is there a list somewhere that tells you?  I've attached an image of them to this discussion.I am using version 1.9.12

screenshot.png

Doesn't look like my file upload attached, so I'm trying it again.

screenshot.png

w = web portal@ = emailphone = call

5 days later
4 years later
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