Is there a way to flag a ticket when a new internal message is posted by user?Idealy, I would prefer transfers not to flag a new internal message, but a "post internal note" would be nice to flag.using: osTicket (v18.104.22.168)
Q: Is there a way to flag a ticket when a new internal message is posted by user?A: when the user posts a new message the ticket subject becomes bold in the open ticket list.
I mistakenly said "posted by user". I meant "internal message posted by staff".When a staff member posts an "internal message" the only alert or indication i see is via email. The ticket system does not currently flag tickets with staff generated internal messages.
That is correct.