Hi,I have 2 users I am testing with.Support User:Name - HirenDepartment: SupportGroup: Service DeskTeam: Level I SupportOrders User:Name - Kobe BryantDepartment: OrdersGroup: Lion TamersTeam: Customer Relations (for orders and sales departments)They both have "Limit Access to own tickets" checked.I have set a filter that auto-assigns a ticket to Orders dept. and customer relations team based on a form field choice. When Kobe uses the department transfer tab under the ticket to transfer the ticket to support, it stays in his open tickets queue. The agent on the support side, Hiren, does not see this ticket. The ticket's department property has changed and can be seen on the ticket list and ticket details view. For the support agent to actually see the ticket in his queue it is necessary to assign the ticket to his team instead; in doing so it will appear on Hiren's queue and disappear on Kobe's queue. Any way to work around this? Or just use assign to team instead of department for agents who have "Limit Access to Assigned" checked as they can't even search for tickets that aren't assigned to them or their team.TLDR: When transferring ticket to another dept, current dept agent can still see the ticket in his open queue until he assigns to another team/person.Thanks for any insight - Hiren