Hi, Can you please help me how to create client lookup in open ticket, the same way like agent login ( attached screenshot). I know there is feature of LDAP but my company active directory is blocked by firewall and my support system has been hosted in public domain. I want to use this only for registered users only.Thanks,Nag
You will need to alter the source code on the frontend to achieve that. But instead of doing so, just create an account for all your users or use the import feature to do so, so they can login to osTicket normally which should be easier and safer when it comes to osTicket updates (compared to modifying the source files).Btw. The client lookup queries the internal database and external databases like LDAP, so once you have the user accounts created/imported for your users and they login with them.PS: Don't see a screenshot attached.
Thanks for your suggestion, I am looking forward for code customization bcz our user doesn't want to login. they want to type their associate id or name o email address where other fields inside form will get populated.d as attached screenshot.
That's not a feature....You might be able to just ust the HTTP Auth pass though plugin however.
Thanks for your prompt response, but i dont know how to do it as i don't have much knowledge on php. Can you please provide the code or explain with editing code. Because of this requirement, i am unable to implement as its mandatory requirement for our company. I can't use active directory also as its a security protocol.Regards,
You mean like this?
go to http://osticket.com/downloadClick on Pluginsdownload the HTTP Auth passthrough plugininstall and configure the plugin
Thanks Ntozier, I have tried this but still it asking to LDAP connectivity. I need same functionality of agent login, when a Agent creating new ticket, a Modal window appearing and by typing name/email/phone in search field, how the data of user is getting populated from user directory. I want to incorporate same functionality for registered users only. user no need to fill all the data, they will only type employee id/name/email as (attached image)..other details will get filled automatically.Regards,
Thats not a feature of osTicket. It does not have the capability for user A to open a ticket for user B. Users open tickets for themselves. Staff can open tickets for others. Tickets are owned by the user that opens them .I'm not aware of any plans to add the functionality that you describe either.
This requirement for guest user only, and these guest when they type their employee id which already been created in user master, their complete information will be auto populated in remain field to raise the ticket. I have modified in 1.6 version by creating separate employee master and with jquery i was auto populating the data.In 1.9 version you have provided dynamic field, so i though instead of creating new table and custome fields, i can pull the data how in agent login.Thanks for your prompt support, i really appreciate it.Regards,Nagendra
