Cant find where the email field is located for client information on "open new ticket". I want to change that field from open text to drop down box because we have a lot of users submit tickets that don't know the email address.
email is a mandatory field at this time.moving thread to General Discussion as its decidedly not a suggestion or feedback.
Ok. That's not what I am wanting to do. We need the email field to not be a text field but a drop down box of populated email addresses. We are having a lot of issues with bogus email address that go nowhere.
That doesn't sound like a very scalable 'solution'.Why not use accounts? Then people don't have to enter their email address.