I am now facing some unusual thing. I was using osticket for last couple of months and with the recent updation to version osTicket (v1.9.11), I am facing severe slowness while clicking posting replies to the ticket. Also I am getting frequent mail error and mail fetch errors in the logs. Whether this email issue can slow down the post reply activity? Is there any email checkup while posting replies? Someone please help me to troubleshoot this issue?
I don't know if there is checkup during the posting of the replies, but since osticket version 1.9.8 there is a function (https://github.com/osTicket/osTicket-1.8/pull/2042) "Email domain validation includes DNS record verification". You could deactivate it to see if it produces the delay: ->Admin Panel->Settings->Emails-> uncheck "Verify email address domain".The other thing with the mail errors could be related to another new function of 1.9.11 "Log to syslog on php mail() error" (https://github.com/osTicket/osTicket-1.8/pull/2128). This seem to log additional errors to the syslog when using php mail function. Maybe therefore you see more errors since before. By the way: it is better to post more information about your environment and your errors in order that somebody can help you like it is described in the assistance post: http://forum.osticket.com/d/discussion//please-read-before-requesting-assistance#latest
