When I use Department transfer I want to assign ticket to specific agent, can this be done?Yes, I know we don't have list of agents when we use Department transfer, but maybe there is option to set Department "default" agent to be assigned at transfer? I was looking in filters but without luck.
Q: When I use Department transfer I want to assign ticket to specific agent, can this be done?A: No?You can assign the ticket to the agent.You can assign the ticket to a department.You cannot do both at the same time.
I am looking for the exact same use case:When I use Department transfer I want to assign ticket to specific agent, can this be done?> I don't understand ntozier answer as there are 2 fields:- the department- the "assigned to" fieldIdeally I'd like that transferring to a department assigns the ticket to the department manager for him to handle the ticket or dispatch the ticket within his team.Does that make sense?
If you want to assign to the department manager that can be achived by modifying this section: https://github.com/osTicket/osTicket/blob/develop/include/class.ticket.php#L2021
And to get the id of the manager you call this function: https://github.com/osTicket/osTicket/blob/develop/include/class.dept.php#L304
