Is there a way to make it so that weekends to not count against the "life span" of the ticket? Weekends are making tickets go stale.

There is no way to do that at this time in the ui.

Ok. Thank you for the quick response.

3 years later

Maybe there is a way: https://github.com/osTicket/osTicket-1.7/issues/515 

Sorry, the link should be without %C20%A0 in the end: https://github.com/osTicket/osTicket-1.7/issues/515 Solution 1 in the bottom of the link: Pay a consultantSolution 2 is to fiddle with the class.ticket:https://github.com/osTicket/osTicket-1.7/files/1053674/class.ticket.diff.txt I havn't testet it yet.

That mod was written for version 1.7.x and might not work with 1.8, 1.9, or 1.10 without some serious fiddling.

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