Upgrade from 1.8.1 to 1.9.8.1

mokamfek75

php 5.4.16apache 2.4.4mysql 5.6.12OS = Win7 proHello please help,I carefully followed the upgrade instructions. After the upgrade everything looked good so far until i tried to create a ticket.(please refer to attachments for screenshots) after filling out the new ticket form and clicking on the " Create Ticket" Button i got HTTP 500 error pageI reversed everything i did and restarted the process multiple times with multiple versions of Apache PHP and Mysql but got the same result.Please note that there is currently no error in PHP error logs What should i do to get this to work ?

[Osticket screenshots.pdf](https://forum.osticket.com/assets/files/migrated/FileUpload/33/dd9b080b1beacc745c65c835fb3c82.pdf)

[610 apache_error.txt](https://forum.osticket.com/assets/files/migrated/FileUpload/37/1fb5a625c94693281e393998493674.txt)

mokamfek75

Attachments fail off

[Osticket screenshots.pdf](https://forum.osticket.com/assets/files/migrated/FileUpload/f4/c142d3929d36a9610c1264ce05abe6.pdf)

[610 apache_error.txt](https://forum.osticket.com/assets/files/migrated/FileUpload/0f/6f2e21ef3acc3237b9d2f3446c1c8e.txt)

Chefkeks

"Please note that there is currently no error in PHP error logs"That does not seem to be correct, as I see several errors, e.g.PHP Fatal error: Call to a member function getForm() on a non-object in C:\\wamp\\www\\helpdesk\\upload\\include\\class.list.php on line 561, referer: http://localhost/helpdesk/upload/open.phpI would recommend to revert things (database + osTicket installation directory) back to 1.8.1, then first upgrade to 1.8.x (latest of 1.8 branch) and switch then over to 1.9.x (1.9.8.1). Beside for me it looks like the issue is related to custom lists and forms. So what happens when you open a ticket without any custom lists and forms - just with the default fields (issue summary and issue details)?

mokamfek75

Thanks for the leads Chefkeks "Beside for me it looks like the issue is related to custom lists and forms. So what happens when you open a ticket without any custom lists and forms - just with the default fields (issue summary and issue details)?"I think you got the point there, i will check what happens if i load only default fields in forms. I will also try the first option but, where can i get the latest 1.8.x branch download ?

mokamfek75

just an update;i tried deleting customs fields and list out of the new ticket form but it wont let me. they seem freezes under the admin profile.

mokamfek75

Thanks Chefkeks ,I was able to get it to work, one of my custom field was causing the issue with the new version. i removed the field and it started working !

ntozier

Of of curiosity, can you tell us what type of field it was, etc?I'm wondering if you found a bug.

mokamfek75

The field was added in "Ticket Details", and it was a Custom List. it worked fine on my 1.8.1 version

Chefkeks

MAYBE the reason for that behavior is that there have been changes between those versions how custom lists are stored on the database. It's just a guess but I could think of this a possible source of the issue.

Anyway, great you got it fixed! :)