Hi Everyone,We use a main email address for our osticket system, is it possible if someone mails to this address that there is automatically a ticket created ? Looking forward to your reply.Best regardsMounir
You need to e.g. setup POP/IMAP to receive/send mails (email tickets)You first need to add a new email address or modify the system email address.Just go there: Admin Panel -> Emails -> Emails OR scp/emails.phpThere you can also specify your SMTP and IMAP/POP settings ;)Additionally some wiki articles you should check out:http://osticket.com/wiki/Email_settingshttp://osticket.com/wiki/POP3/IMAP_Setting_Guidehttp://osticket.com/wiki/Email_Piping
I looked into the links but i did not find the required solution.Mailing is working fine when i create a ticket or receive an update and so on.The thing i want to achieve if a customer sends an email to the Default System Email there is automatically a ticket created.
http://osticket.com/wiki/POP3/IMAP_Setting_Guidepay close attention to the section about "Schedule Polling"
Thnx ntozier,This is the line i've added :*/5 * * * * root /usr/bin/php /var/www/osTicket-v1.9.3/upload/include/api.cron.php These are the errors :PHP Warning: include_once(): Failed opening 'INCLUDE_DIRclass.cron.php' for inclusion (include_path='.:/usr/share/pear:/usr/share/php') in /var/www/osTicket-v1.9.3/upload/include/api.cron.php on line 3Im receiving now this is error : osticket php: PHP Fatal error: Class 'ApiController' not found in /var/www/osTicket-v1.9.3/upload/include/api.cron.php on line 5Do you know what is wrong ?
On the internet i read the solution is : Your include_path doesn't contain the path of the script you're executing.
There are no more errors ":tail -f cronJun 4 14 osticket CROND: (root) CMD (/usr/bin/php /var/www/osTicket-v1.9.3/upload/api/cron.php)Jun 4 14 osticket CROND: (root) CMD (/usr/lib64/sa/sa1 1 1)Jun 4 14 osticket CROND: (root) CMD (/usr/bin/php /var/www/osTicket-v1.9.3/upload/api/cron.php)Jun 4 14 osticket CROND: (root) CMD (/usr/bin/php /var/www/osTicket-v1.9.3/upload/api/cron.php)Jun 4 14 osticket crond: (*system*) RELOAD (/etc/cron.d/raid-check)Jun 4 14 osticket CROND: (root) CMD (/usr/lib64/sa/sa1 1 1)Jun 4 14 osticket CROND: (root) CMD (/usr/bin/php /var/www/osTicket-v1.9.3/upload/api/cron.php)Jun 4 14 osticket crond: (CRON) STARTUP (1.4.4)Jun 4 14 osticket crond: (CRON) INFO (RANDOM_DELAY will be scaled with factor 56% if used.)Jun 4 14 osticket crond: (CRON) INFO (running with inotify support)
Tried also with : /usr/bin/php /var/www/osTicket-v1.9.3/upload/include/api.cron.phpAnd :wget -q --user-agent=(API KEY) http://192.168.0.X/api/cron.phpAlso no errors ; what could be wrong ?
is "/usr/bin/php" the path to your PHP5?Have you checked your PHP error log? (PHP CLI often uses a different php.ini and so could have a separate log file)
