I'm looking for away to print a troubleshooting checklist when the ticket is printed. FOr instance - a customer brings in a broken laptop - we create a ticket with the customer information and issue - we print the ticket to attach with the laptop and give to the tech. is there a way to attach a generic troubleshooting list along with the ticket for the tech to use as he works on the laptop?

I would think that you could do that using canned responses and/or internal notes.

Thanks !! I think the Internal notes will work fine!

just tried it - did not work how i thought - any other ideas?

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