Hello,I was wondering if there is any way to configure Alerts when new tickets are opened to be sent to a group of people? As of right now, I only have the department manager and the admin get these alerts. I have a couple of helpdesk individuals who would need to get these alerts when new tickets are opened, however don't want everyone in the organization to get these alerts. Thanks,Matt
A workaround would be to send the alert to a group email which would send the email to everyone in that group.This might vary from email platform to platform however,Exchange has such a feature
Thats exactly what we do.The "department admin"'s email is set as a distribution list. (itteam@domain.tld).Alerts are set to notify the admin, so everyone in the department gets the emails.
Thank You!!! I ended up pointing the email to a distribution email address. Works great!! Thanks!
