I've two problems with drafts (I think they are bugs):In RTL mode the pointer miss first two characters because of Draft feature while it doesn't occur in LTR mode.Sometimes the editor becomes disabled and after some seconds it coming back enable because auto save draft takes some time to save (although I've high speed internet connection)

Till fixing this issue I despair to disable this feature because all my friend hate it and no one want it.

PS. I'm using osTicket (v1.9.6)

To disable the features you'd need to alter the source code.

Beside I suggest to open a github issue at the osTicket repo: https://github.com/osTicket/osTicket-1.8/issues/new

3 months later

I was also frustrated with this behavior. Give this a try and see if it works:http://osticket.com/forum/discussion/comment/92228/#Comment_92228

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