Dear osTicket Community,I would like to know if its possible to create different Auto-Replies leading to different user-defined Forms. Example: Customer is in the Support Area, select the Help-Topic "Repair" and create his Ticket. When hes gettin his Response via E-Mail, he should get "Thank you for the repair Order." But if he's selectin the Phone-Support Help-Topic he should get: "Thank you. We will get in touch with you shortly". Is something like that possible or do we have to install 2 osTickets? (Anyway, one of the osTicket-Systems can only access Agents and not customers. Therefore, it would not matter. )Our only question would be if it could be possible to create this Idea only with 1 osTicket System running. Thank you so much!

You could use Ticket Filters to send different canned responses.  But this is not something that I have really ever tried doing.  I'd play with that though and see if you can't get it to do what you want it to do.  note: this assumes that your running a current version of osTicket.

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