Is it possible to show the field "Status" on the Agent page?If not, is it possible to give some visual condition (color) to certain statuses?I manage my open tickets as follows:Status = Open = Received, not yet respondedStatus = Waiting = I'm waiting on a reply from client Status = Escalated = Escalated to DevelopmentStatus = Replied = Development replied, ready for implementationIt would be very useful to in whose court the next action is...Regards,Russell Cox
Q: Is it possible to show the field "Status" on the Agent page?A: What do YOU mean by "the Agent page"? Since the what I consider to be the agent page doesn't appear to line up with what you think it is. Admin panel -> Agents.Do you mean "Agent panel"?aka the Open, Closed, My Tickets queues?You can edit the source to add columns to the queues.http://forum.osticket.com/d/discussion//a-better-ticket-listThere is a forth coming feature called custom queues that might cover what you want to do. Other wise this is not a feature in osTicket at this time.Q: If not, is it possible to give some visual condition (color) to certain statuses?A: No, tickets are not color coded by status. This is not a feature in osTicket.BTW, in the future please help us to help you by including which version of osTicket you are running.
