We have emails being checked from an email account and they have a certain phrase that it starts with, for example:"Support Request - "Right now when it checks the emails, it is bringing in everything. Is there a way to filter on the subject and only bring in those items that the subject begins with the above?Thanks!

I think that something like this would work:Admin panel -> Manage -> Ticket Filters.Add New FilterFilter Name: whatever you wantExecution Order: 1Fitler status: activechannel: EmailsTicket/Issue Summary, Does not contain, YOURSTRINGReject Ticket: checked.

    Thank you for the quick reply!Well, the thing is, they all contain it.For example, someone may have responded:Re: Support Request - And we only want the first time it was submitted.I do not see the option of something that does not start with...

    Ah, I just added to it to reject any that has re: and fwd: in front of them with that subject attached. I believe that will work. Thank you for you help!

    2 months later

    So does this mean that "ticket/issue summary" is the field we are supposed to use for filtering by email subject?

    7 years later

    ntozier i tried using this rule and it rejected tickets with the parameters and without

      This thread is from 2015, I dont know that the filters still work that same this much time later.
      You might have to change the logic to get it to work.

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