Hi All,Not too sure if this is possible but i do get clients emailing me direct with support requests, and what i have been doing is forwarding them to newticket@mydomain.com which ends up in Open Tickets on OsTicket. I then claim the ticket and change the owner to be the client / business it relates to. Bit of a backward way of doing it i know.I was just wondering if it was possible to have it setup this way...If i forward an email to client1@mydomain.com from my own email address then OsTicket will receive it, see that it was sent to client1@ and assign the ticket automatically to client1, then i can claim the ticket, no need to set the owner each time like i do now.Does that kind of make sense?Any help will be great :)Thanks

There are several options:

Before you forward the message, set the reply-to email address to the email from the client and create a filter in osTicket to look for the reply-to address.

Another option is to share the mailbox from your ticket system, so you can copy/move the email from your own inbox to the ticket inbox. That is not possible in every environment, but when its possible, I think it's the (depending on the mail client) easier then setting the reply-to address.

Of course! the reply address! that is a great idea, i will give this a try now Thanks!

@[deleted]Those are both brilliant! I have just been copy and pasting into tickets and creating them myself. When I just as easily could be dragging it from my inbox to the ticket addresses inbox in my Outlook, and waiting for the next fetch!

Write a Reply...