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Hi All,Not too sure if this is possible but i do get clients emailing me direct with support requests, and what i have been doing is forwarding them to newticket@mydomain.com which ends up in Open Tickets on OsTicket. I then claim the ticket and change the owner to be the client / business it relates to. Bit of a backward way of doing it i know.I was just wondering if it was possible to have it setup this way...If i forward an email to client1@mydomain.com from my own email address then OsTicket will receive it, see that it was sent to client1@ and assign the ticket automatically to client1, then i can claim the ticket, no need to set the owner each time like i do now.Does that kind of make sense?Any help will be great :)Thanks