How to choose use multiple out-going emails

fisayo

Hello everyone. I have searched the forum but can't seem to find a solution to my "simple" issue.I use osTicket to manage two distinct support emails: support@domain.com and dealer@domain.comMy issues is that osTicket only uses one email (support@domain.com) to reply both emails so the trace is lost.All the agents are in the same department and manage both emails so creating a new department is not a solution.Is it possible to configure osTicket to reply tickets using the same incoming email the ticket was created from (instead of one generic email)?I don't mind tinkering with code to get this doneThank you

ntozier

There is no way to do this in the ui with out creating a new department for the second email.

fisayo

Thanks for your response ntozier. I am willing to do it from the backend. Can you give me any pointers?Thanks a lot

ntozier

It's not something that I have every thought about trying to do.I imagine that you would query the database (ost_email) to get all the emails allows.Then create a drop down with this as options, and some how substitute that email for the outgoing email.