Email Notification

bl4ck4nt

Dear All,I'm a beginner using OSTicket System, How to set email notification to users Assign periodically every two days, when user not close the ticket.

Chefkeks

Q: Is it possible to periodically send emails to end users?A: No, I'm not aware of such a feature currently.Q: Can a user close a ticket?A: No, only agents can close tickets.

bl4ck4nt

OK, end user can't do that, how about agents? Is it possible to periodically send emails to agents every two days ?agents means person whom assign the ticket, not end user (customer).Thanks

Chefkeks

No that is also not possible, unfortunately.

ntozier

Well if the agent updates the ticket, it sends a message to the opener/owner.But no there is no automated way to do so.

bl4ck4nt

after ticket overdue, system automatically send email notification to agent every two days, that's i want.

ntozier

And two people have answered that question.

Chefkeks

There is some pull request from another user over at github which is might interesting for you:https://github.com/osTicket/osTicket-1.8/pull/1756As always, since it's not part of the official code, use it at your own risk.

blueyeguy

+1 for periodic reminders of overdue tickets, love it.

blueyeguy

I was thinking another nice addition to this might be to up the priority level as well. When a ticket goes overdue, changing the priority level to High, or something, pushing it to the top of the queue (since ours default sorts by priority anyway). My two cents, keep the change. :-)

bl4ck4nt

Thanks for Our Reply and Answer. I Had add external source to call overdue function and it run from crontab, that's solved.Now my problem is, my old ticket system version is v1.6 ST. how can i get tutor step by step to upgrade the latest version.Thank's before.

bl4ck4nt

Finally, I had successfully upgrader from v1.6ST to v1.9.5.1