How to disable create tickets by email

vasco.leiria

HiIs there a way to disable ticket creation (but not response) by email?

ntozier

Not per se.You can go to Admin panel -> Settings -> Emails and disable "Accept all emails". this will make users have to have accounts with your osT install for the emails to be accepted. This is as close as you can come to what your asking.

vasco.leiria

Just as I figured...Maybe a future feature? It's annoying when people start using the email for ticket response for other purposes, and you can't just ban them.

JRogers

What about a filter that matches all emails, and rejects the tickets?Jack

JRogers

But you want their replies to be appended to existing tickets (if they exist), or not? Maybe I don't understand your question, but I think it can be done with filters.Jack

vasco.leiria

I tried to create a filter, but nothing happend, maybe I did it wrong?Here's a screenshot

Chefkeks

Looks good to me.Somewhere in the forum or over at Github, Jared (greezybacon) - one of the developers - mentioned that you can create a filter that matches for the "contains @" cases and it should work and not affect existing tickets, only new tickets, but can't find it at the moment and the second this is that the user does not get any response that his/her ticket was rejected and no tried myself, even with 2 filters etc., it is not possible - when a ticket gets rejected no other actions will be executed.

vasco.leiria

thx for the input @[deleted]

jloffredo

Hi, how would that filter work?On which parameter should I put the "contains" "@" ?Thanks!