Q: Can anyone point me in the direction of where this may be located within
the coding? A: this has been asked before here on the forums. Search might reveal the answer, but I think that it was for an older version.Q: Or if it is even possible without major modifications?A: You do have to modify the code. specifically the code that displays the ticket thread, and change ASC to DESC in the mysql Query. When you update however it would remove this change.I think that you would want to do this at /include/class.thread.php circa line 111.