How to Send Ticket with Closed Status?

abaxproz · Dec 9, 2014

Howdy,How to send ticket with close status?We are sending some emails from windows service instead of OS Ticket. We can send them to OS Ticket as well, But all received email has OPEN status. Is there any way that i can send email in CLOSE status. we are just keeping them for the record.

Chefkeks · Dec 10, 2014

Maybe it's possible thru the API, but I have not yet played with the API, so it's neither a "no, it's not possible" nor a "yes, it's possible".Even with ticket filters it is not yet possible, but maybe in the future. See this pull request here from one of the developers: https://github.com/osTicket/osTicket-1.8/pull/1349

ntozier · Dec 11, 2014

Use a ticket filter?Admin panel -> Mange -> Ticket Filtersset Status = Closed

Chefkeks · Dec 12, 2014

@[deleted]

Did I miss something? I could not find a filter action to change the status using the ticket filters on our 1.9.4. There is pull request for filters 2.0, but if I did not miss something currently it is not possible, isn't it?

ntozier · Dec 15, 2014

I'm running stock 1.9.4 and I have a Status drop down in my Add new Filters page.

Chefkeks · Dec 15, 2014

@[deleted]You are correct. Must missed it somehow. (Maybe I had some cucumber or tomato slices on my eyes )