Hi Guys,As far as i've figured out, you can use the knowledge base either internal or completely public.Is it possible to change this to internal, but extend this to my users?I'd like to make FAQ's about mail settings etc. but i don't want it to be visible for everyone, except my registered users.Is this feature already at hand and am i not seeing it or did i just come up with a future addition? Thanks in advance!
I would like to do this as well but cant see a way
Q: Is it possible to change this to internal, but extend this to my users?A: No. You can have either public or internal FAQs. You cannot have Internal FAQs that are also public with out duplicating them.Q: Is this feature already at hand and am i not seeing it or did i just come up with a future addition?A: I'm not sure what you mean.
Q: Is it possible to change this to internal, but extend this to my users?
A: No. You can have either public or internal FAQs. You cannot have Internal FAQs that are also public with out duplicating them.
Q: Is this feature already at hand and am i not seeing it or did i just come up with a future addition?
A: I'm not sure what you mean.
Ok, let me try to explain it.On my OST system it is not possible to register, I create users and the system send them their details to login and create tickets.No for those users i want to have a FAQ, because now it's either internal, which means that only SCP users can access the FAQ, and when i change it to Public, everyone can see it.Is it possible to have the users i register look at the FAQ, but when someone isn't logged in, he/she won't be able to view the FAQ page.Hope this is more clear, thanks in advance!
yep, that should be possible. i can't give the exact answer myself, i've not looked at the code, but you'll need to look at the code around the check ticket status button, which loads the email/ticket number request page if you're not already logged in. and apply that to the knowledgebase button, but using the page/form loaded by the sign in link rather than the check ticket status link.that might not stop people who have the full url to a faq article though, you might need to add the 'are you logged in' check to the knowledgebase form itself
Anyone who can explain this further?
