In scp/include/class.ticket.php
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if ($dept->autoRespONNewTicket()) {
// small debug message that prints at the top of ticket screen so I know
// an email was sent
print '<div id="system_notice"><b>Email Sent</b></div>';
// subject for email -- totally configurable. code in previous post was
// showing the internal ID, not the external ID a user would need
$subj= "Ticket #" .$this->getExtId(). " closed";
// I added a link in the body to the ticket for the user if they wanted
// to view it just after I closed it.
$body= "" .$this->getNAme(). ",
//EMAIL BODY
";
// this sends out the email ensuring the "From" address is whatever
// is configured for the department
$dept->getEmail()->send($this->getEmail(),$subj,$body);
}
Comment out all these lines
//if ($dept->autoRespONNewTicket()) {
// small debug message that prints at the top of ticket screen so I know
// an email was sent
//print '<div id="system_notice"><b>Email Sent</b></div>';
// subject for email -- totally configurable. code in previous post was
// showing the internal ID, not the external ID a user would need
// $subj= "Ticket #" .$this->getExtId(). " closed";
// I added a link in the body to the ticket for the user if they wanted
// to view it just after I closed it.
// $body= "" .$this->getNAme(). ",
//EMAIL BODY
// ";
// this sends out the email ensuring the "From" address is whatever
// is configured for the department
// $dept->getEmail()->send($this->getEmail(),$subj,$body);
//}