Hello Community,

how can I de-activate the closed ticket notification on closing a ticket.

I do not want a ticket to be send to the client, that a ticket is closed, when i close a ticket.

Where do I administer that?

Thx,

Ralf

In scp/include/class.ticket.php

Find...

if ($dept->autoRespONNewTicket()) {

// small debug message that prints at the top of ticket screen so I know

// an email was sent

print '<div id="system_notice"><b>Email Sent</b></div>';

// subject for email -- totally configurable. code in previous post was

// showing the internal ID, not the external ID a user would need

$subj= "Ticket #" .$this->getExtId(). " closed";

// I added a link in the body to the ticket for the user if they wanted

// to view it just after I closed it.

$body= "" .$this->getNAme(). ",

//EMAIL BODY

";

// this sends out the email ensuring the "From" address is whatever

// is configured for the department

$dept->getEmail()->send($this->getEmail(),$subj,$body);

}

Comment out all these lines

//if ($dept->autoRespONNewTicket()) {

// small debug message that prints at the top of ticket screen so I know

// an email was sent

//print '<div id="system_notice"><b>Email Sent</b></div>';

// subject for email -- totally configurable. code in previous post was

// showing the internal ID, not the external ID a user would need

// $subj= "Ticket #" .$this->getExtId(). " closed";

// I added a link in the body to the ticket for the user if they wanted

// to view it just after I closed it.

// $body= "" .$this->getNAme(). ",

//EMAIL BODY

// ";

// this sends out the email ensuring the "From" address is whatever

// is configured for the department

// $dept->getEmail()->send($this->getEmail(),$subj,$body);

//}

Great Answer.

Thank you very much.

Best,

Ralf

8 years later

How can I activate e-mail notification when I change status from opened to closed or resolved?

This thread is 8 years old.
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