Hi All,I have requirement below.Please suggest if we can achieve this in current OsTicket version.1. When a user creates a ticket it should notify about issue to the Level 1(email@example.com) assigned team. working Currently2. If the issue is not being responded within 2 days then it should automatically be escalated to higher level Level 2(firstname.lastname@example.org). 3. And if the same same is not responded from Level 2 within 1 day then it should escalated to management Level (email@example.com).Is there any way to set like this.Thanks in Advance,Ankit
as far as I know it looks like this:
1. Possible / Yes
2. + 3. Not possible / No
As far as I know, it is currently not possible to specify an action what shall happen when a ticket is marked as overdue.
@Chefkeks is correct.
Thanks Guys for replying.Okay then i Guess this is a drawback of this Ticketing Tool.Isnt it ?